As you know, in recent days the mobility restrictions have been increased due to the “coronavirus crisis”. If you are wondering about how it could affect your services with Admira, we are going to explain what is the situation in our company.
- Admira, as a global company, has been up-to-date on the crisis situation in other countries. Thanks to this, we have been able to anticipate the case of Spain. We have been taking measures during last weeks to get our offices into safer and healthier spaces for our employees.
- We have also been carrying out telework drills, in order to detect resource needs and be able to solve them in advance. In this regard, you must know that remote work is a common option among our colleagues, so teleworking is not unknown for us. We have plenty of tools and processes that allow our colleagues to work at home, guaranteeing maximum efficiency.
- Regarding customer and maintenance services, all of them will continue to be provided as ever. Requests by phone and email will continue to be answered by all our departments, according to the established SLAs. You still have at your disposal our email addresses and telephone numbers to contact us at any time during business hours.
- On the other hand, we have been working in advance with all of our suppliers in different scenarios, so that the services that do not depend directly on the Admira team, suffer the least inconveniences and delays as possible. In case of any eventuality, we would notify you as soon as it happened, and we would look for an alternative solution.
Finally, we also want to let you know that we are at your entire disposal if, on your part, you encounter difficulties in your project. As you know, we are totally committed to our clients, and we feel their objectives as our own. Therefore, if you need help with any question, do not hesitate to contact us.
For all these reasons, we want you to know that we guarantee the level of service that you are been receiving from us so far. We are working hard for your circuit working properly, so that you don’t have to worry and you can focus on what really matters: your customers.
Hugs from the entire Admira team.